The Reptile Shop guarantees all of our animals will arrive alive and healthy unless they are mishandled by the carrier. In the rare event that the carrier mishandles your delivery, we will work with you in an attempt to ensure the best possible outcome. As mentioned above, live arrival can only be guaranteed when transit temperatures are above 40 degrees and below 90 degrees Fahrenheit. All live animal deliveries must be signed for by the customer at the time of delivery or our guarantee is void.
The Reptile Shop guarantees the health of our animals for 24 hours. Notice of dissatisfaction or D.O.A.s must be received within 4 hours of receipt of shipment. Any DOA animals must be kept until further notice.
Please note that if you refuse to follow our advice and choose to house your animal in an unfit manner, all of our guarantees are null and void.
We do want you to be completely satisfied with your purchase. If you are dissatisfied with anything you receive from us, we will work with you to reach a mutually agreeable resolution.The Reptile Shop will not be responsible for additional shipping costs for returned or replacement animals or products.